Return order
How to make a return?
- Before proceeding with any return request, please contact our team at store@bebravelingerie.com including the number of your order in the title. You have 28 working days from receiving your order to issue a return request. After 14 working days, we make the refunds to gift card only (except orders made outside EU)
- You have 14 working days to return the goods after contacting our team members with return request.
- Print and fulfill RETURN FORM and pack it with the goods you want to send to us.
- You can use our return label, of which costs will be deducted from returned amount. Please, note that the return costs are equal to the shipping costs for a particular destination.
- You can also return the goods yourself, by using the address provided below on this page.
- After acceptance of the goods' quality, the money will be returned to your account or gift card within 14 working days from receiving the package.
Please send your return to:
DOTPACK
Skoroszewska 22A/69
02-495 Warszawa, Poland
+48 730 803 894
Complaints
In order to file a complaint, please contact our Customer Care Department by writing the order number in the title section. Complaint can be filed by sending an email to store@bebravelingerie.com with fulfilled complaint form and attached pictures of the defect (download the complaint file). After acceptance the complaint, in order to repair the defect, the client can send the product to the address listed below.
Please send your complaint to:
BE BRAVE
Skoroszewska 22a/69
02-495 Warsaw, Poland+48 730 803 894